Privacy Policy
Our Commitment to Your Privacy
We are committed to protecting your privacy and handling your personal information in accordance with Australian law.
This practice complies with:
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The Privacy Act 1988 (Cth)
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The Australian Privacy Principles (APPs)
This policy explains how we collect, use, store, and disclose personal information, including information collected through our website.
What Information We Collect
We collect personal information that is reasonably necessary to provide psychological services and to meet our legal and professional obligations.
This may include:
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Your name, date of birth, address, phone number, and email address
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Emergency contact details
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Medicare number, referral information, and funding details (e.g. NDIS, DVA, WorkCover)
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Health and psychological information relevant to your care
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Appointment, billing, and payment information
Health information is considered sensitive information under the Privacy Act and is handled with a high level of care.
How We Collect Information
We collect personal information in the following ways:
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Directly from you (in person, by phone, email, telehealth, online forms, or questionnaires)
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From referrals (such as GP Mental Health Care Plans)
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From funding bodies where authorised and required
Where reasonable and practical, information is collected directly from you.
How We Use Your Information
Your personal information is used to:
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Provide psychological assessment, treatment, and care
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Manage appointments, billing, and rebates
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Communicate with you regarding your services
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Meet legal, ethical, and professional requirements
Your information is not used for marketing purposes and is not sold or shared for unrelated activities.
Information Collected Through Our Website
When you visit our website, limited information may be collected automatically, including:
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IP address
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Browser type and device information
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Pages visited and time spent on the website
If you submit information through the website (for example, via a contact or appointment request form), we may collect:
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Your name
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Contact details
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Any information you choose to provide in your message
This information is used only to respond to your enquiry or manage your request.
Website data may be collected using cookies or analytics tools to help improve website functionality and user experience. We do not intentionally collect sensitive health information through the website unless explicitly requested.
How We Store and Protect Your Information
We take reasonable steps to protect your personal information from:
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Misuse
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Interference or loss
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Unauthorised access, modification, or disclosure
Information may be stored electronically or in paper form. Safeguards include secure systems, password protection, and restricted access. Only authorised personnel can access your information.
When We May Disclose Information
Your personal information is kept confidential except where disclosure is:
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Required or authorised by law
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Necessary to prevent a serious and imminent threat to the life, health, or safety of a person or the public
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Used in professional supervision or consultation (with information de-identified wherever possible)
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With your consent to communicate with a third party (such as a GP or other health professional)
Access and Correction
You have the right to request access to your personal information and to request corrections if information is inaccurate or incomplete. Requests should be made in writing and will be responded to within a reasonable timeframe, subject to lawful exceptions under the Privacy Act.
Making a Privacy Complaint
If you have concerns about how your personal information is handled, please contact us first so we can try to resolve the issue.
If your concern is not resolved, you may contact the:
Office of the Australian Information Commissioner (OAIC)
Changes to This Policy
This privacy policy may be updated from time to time to reflect changes in law or practice. The most current version will be available on our website or on request.
Contact Us
If you have any questions about this privacy policy or how your personal information is managed, please contact:
Nicola Mitchell (Clinical Psychologist and Director)
info@nmpsych.com.au